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Payment
Delivery
Discounts
Warranty/Return
Q)
HOW DO I GET A QUOTE?
Call 227-7050 if you live in
the greater Rochester, NY. area
(Orleans, Genesee, Livingston, Monroe, Ontario,
Wayne Counties)
for an in-home consultation.
OR:
A)
Select category
(found at the top of banner of each
page)
Q) WHY CAN'T
I ORDER SILHOUETTE, NANTUCKET, VIGNETTE, AND LUMINETTE
WITHOUT AN IN-HOME CONSULTATION?
- We only give quotes.
- We
are abiding by the rules set by Hunter Douglas and will
not order these unless they are professionally measured
and installed. We would be happy to provide all
consumers in the Greater Rochester, New York area with
our measuring and installation services. For those outside
of this area, we strongly advise you seek a local window
covering professional or call us before purchasing this
premiere product and make a costly mistake.
Q) WHAT IS
YOUR METHOD OF PAYMENT? Top
- 50% Deposit/Balance on completion
- Payment Plans are available Interest
Free
- Visa, Mastercard, OUR
"Home Design" Credit Card,
WITH 90 days same as cash
- Personal Checks only accepted
for Greater Rochester, NY area we service (Orleans, Genesee,
Livingston, Monroe, Ontario, and Wayne Counties)
Q) HOW LONG DO PRODUCTS
TAKE TO SHIP? Top
- Most of our blinds are made in
the Eastern US in 3 - 7 working days (M-F), and then shipped
via manufacturers own fleet of trucks. The truck is designed
to hold custom product for "One Touch Handling"
from factory to eliminate damage. The truck arrives once
a week. All other products are shipped via ground service.
Q)
HOW MUCH IS SHIPPING?
Q) CAN I HAVE A
VOLUME DISCOUNT? Top
- We
offer volume discounts on orders of 25 or more (that meet
minimum square footage allowed by product) of the same
product style, color, and size.
Q) WHAT IS
YOUR WARRANTY/RETURN POLICY?
Top
- Since
all of our products are custom-made, there are no returns
for any reason other than warranty repair. Hunter
Douglas has the best Limited Lifetime Warranty on parts.
If there is a defective product Hunter Douglas will repair
or replace the product at no charge, but the customer
is responsible for shipping the product back to the factory.
If defective, there is no charge for shipping when returning
back to customer. Abuse and normal wear and tear
are not covered under the warranty.
Q)
HOW DO I FIND THE ENERGY EFFICIENCY, UV PROTECTION, OR LIGHT
BLOCKAGE OF MY WINDOW COVERING?
Q)
HOW SHOULD I CLEAN MY HUNTER DOUGLAS WINDOW COVERINGS?
Q)
HOW DO I GET MORE INFORMATION ON HUNTER DOUGLAS PRODUCTS?
Q)
HOW CAN I DECIDE WHICH OF YOUR WINDOW COVERINGS IS RIGHT
FOR ME?
- Go to the
Design
Center Section, select
the design advice button. We have lots of information
for you here. Check out the "Ask Sally"
section.
QUESTION NOT ANSWERED?
Email
us your question. |
